*{box-sizing:border-box}body{margin:0;background:#f4f7fb;color:#1e293b;font:14px/1.5 Inter,system-ui,-apple-system,"Segoe UI",sans-serif}a{text-decoration:none;color:inherit}input,select,textarea,button{font:inherit}.layout{display:flex;min-height:100vh}aside{width:245px;flex-shrink:0;background:#14243a;color:#d8e2ef;padding:22px 15px;display:flex;flex-direction:column}.brand{display:flex;gap:11px;align-items:center;padding:0 8px 24px;border-bottom:1px solid #30425a}.brand>b{display:grid;place-items:center;background:#fff;color:#14243a;border-radius:10px;width:38px;height:38px;font-weight:900}.brand strong{display:block;color:#fff;font-size:14px}.brand small{display:block;color:#91a5bd;font-size:11px}.navlabel{font-size:10px;letter-spacing:1.4px;color:#8196b0;margin:23px 10px 7px;font-weight:800}.nav{padding:10px 12px;border-radius:9px;color:#c6d3e2;margin:2px 0}.nav:hover,.nav.active{background:#2a4260;color:#fff}.profile{display:flex;align-items:center;gap:9px;margin-top:auto;padding:15px 5px 0;border-top:1px solid #30425a;font-size:12px}.profile small{display:block;color:#91a5bd;font-size:10px}.avatar{background:#dce8ff;color:#214c9d;border-radius:50%;width:34px;height:34px;display:grid;place-items:center;font-weight:800}.out{margin-left:auto;color:#9eb0c5}main{min-width:0;flex:1}header{height:68px;background:#fff;border-bottom:1px solid #e5eaf1;display:flex;justify-content:space-between;align-items:center;padding:0 30px;font-size:12px}.muted{color:#718096}.content{max-width:1500px;margin:auto;padding:28px 30px}.head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin-bottom:22px}.head h1{font-size:27px;letter-spacing:-.6px;margin:0 0 5px}.head p{margin:0}.eyebrow{font-size:10px;letter-spacing:1.4px;color:#246bfd;font-weight:800;margin:0 0 7px}.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;border:1px solid #dce3ed;background:white;color:#334155;padding:10px 14px;border-radius:9px;font-size:12px;font-weight:750;cursor:pointer;white-space:nowrap}.btn.primary{background:#246bfd;color:#fff;border-color:#246bfd}.btn:disabled{opacity:.6}.stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin-bottom:20px}.stats article,.panel{background:#fff;border:1px solid #e5eaf1;border-radius:13px;overflow:hidden;box-shadow:0 3px 12px #14243a05}.stats article{padding:18px}.stats small{display:block;color:#718096;font-size:11px}.stats strong{display:block;font-size:29px;margin:8px 0 2px}.stats span{font-size:10px;color:#718096}.panelhead{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:18px 20px}.panelhead h2{font-size:15px;margin:0}.panelhead p{font-size:11px;color:#718096;margin:3px 0 0}.tablewrap{overflow:auto}table{border-collapse:collapse;width:100%;white-space:nowrap}th{background:#f8fafc;text-align:left;font-size:10px;text-transform:uppercase;letter-spacing:.7px;color:#7b8797;padding:12px 17px;border-block:1px solid #e5eaf1}td{padding:14px 17px;border-bottom:1px solid #edf0f5;font-size:12px}td small{display:block;color:#718096;font-size:10px;margin-top:3px}td .subject{display:block;font-size:12px;margin-top:2px}.ticket{color:#246bfd;font-weight:800;font-size:11px;display:block}.badge{display:inline-block;border-radius:20px;padding:4px 8px;font-size:10px;font-weight:800}.blue{background:#edf3ff;color:#245fd1}.amber{background:#fff4dc;color:#a96808}.purple{background:#f2edff;color:#7353c6}.green{background:#e7f7ef;color:#13845b}.red{background:#fff0f0;color:#c53b42}.grey{background:#f0f3f7;color:#66768a}.empty{text-align:center;padding:42px 20px}.empty h3{margin:0 0 7px}.empty p{color:#718096;font-size:12px;margin:0 auto 18px;max-width:520px}.notice{padding:12px 14px;border-radius:9px;margin-bottom:16px;font-size:12px}.notice.success{background:#e7f7ef;color:#126c4c}.notice.error{background:#fff0f0;color:#a82d34}.formpanel{margin-top:18px;margin-bottom:18px}.form{padding:20px;display:flex;flex-direction:column;gap:15px}.fields{display:grid;grid-template-columns:1fr 1fr;gap:15px}.fields label,.form label{display:flex;flex-direction:column;gap:6px;font-size:11px;font-weight:750;color:#475569}.fields .wide{grid-column:1/-1}.fields input,.fields select,.fields textarea,.form input,.form select,.form textarea{width:100%;border:1px solid #dce3ed;border-radius:8px;padding:10px 11px;background:#fff;color:#1e293b;outline:none}.fields small,.form small{color:#718096;font-weight:400;font-size:10px}.filters{display:flex;gap:8px;padding:14px;flex-wrap:wrap}.filters input,.filters select{padding:9px;border:1px solid #dce3ed;border-radius:8px;background:white}.filters input{flex:1;min-width:180px}.columns{display:grid;grid-template-columns:1.1fr .9fr;gap:16px}.detail{padding:0 20px 20px}.detail p{font-size:12px}.detail hr{border:0;border-top:1px solid #e5eaf1;margin:17px 0}.detail h3{font-size:12px}.fileline{display:flex;align-items:center;gap:9px;flex-wrap:wrap}.upload{border-top:1px solid #e5eaf1;padding-top:15px;margin-top:15px}.upload button{margin-top:12px}.comment{border-left:2px solid #d8e5ff;padding-left:12px;margin:14px 0}.comment b{font-size:11px}.comment small{display:block;color:#718096;font-size:10px}.comment p{white-space:normal}.roles{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;margin-bottom:17px}.roles article{padding:14px;background:white;border:1px solid #e5eaf1;border-radius:12px}.roles b{font-size:12px}.roles p{font-size:11px;color:#718096;margin:5px 0 0}.guide{padding:8px 20px}.guide article{padding:15px 0;border-bottom:1px solid #edf0f5}.guide article:last-child{border:0}.guide b{font-size:13px}.guide p{font-size:12px;color:#718096;margin:5px 0 0}footer{font-size:10px;color:#8793a3;padding:24px 3px}footer span{float:right}.setup{min-height:100vh;padding:30px 14px;background:linear-gradient(135deg,#eef3fa,#f8faff)}.setupcard{width:min(850px,100%);margin:20px auto;background:#fff;border:1px solid #e5eaf1;border-radius:17px;padding:30px;box-shadow:0 20px 65px #1b314d12}.setupcard .brand{border:0;padding:0;margin-bottom:25px;color:#14243a}.setupcard .brand strong{color:#14243a}.setupcard .brand small{color:#718096}.setupcard h1{font-size:28px;margin:0 0 8px}.setupcard h2{font-size:14px;margin:20px 0 12px}.setupcard>p{font-size:12px;line-height:1.7}.setupcard form{margin-top:22px}.setupcard label{display:flex;flex-direction:column;gap:6px;font-size:11px;font-weight:750;color:#475569}.setupcard input{padding:10px;border:1px solid #dce3ed;border-radius:8px}.setupcard .btn{margin-top:20px}.setupcard hr{border:0;border-top:1px solid #e5eaf1;margin:23px 0}.help{padding:12px;background:#f6f9fe;border:1px solid #e4ebf7;border-radius:8px;color:#60718a}.login{max-width:450px}.login label{margin:15px 0}.tiny{font-size:10px}@media(max-width:1050px){aside{width:215px}.content{padding:22px 18px}.stats{grid-template-columns:repeat(2,1fr)}.roles{grid-template-columns:repeat(2,1fr)}}@media(max-width:760px){.layout{display:block}aside{width:100%;padding:12px;display:block}.brand{padding-bottom:12px}.navlabel{margin:12px 8px 4px}.nav{display:inline-block;padding:8px;font-size:11px}.profile{margin-top:10px;padding-top:10px}header{height:52px;padding:0 13px}.content{padding:18px 12px}.head{display:block}.head>.btn{margin-top:13px}.head h1{font-size:24px}.stats{gap:8px}.stats article{padding:12px}.stats strong{font-size:24px}.fields,.columns{grid-template-columns:1fr}.fields .wide{grid-column:auto}.roles{grid-template-columns:1fr 1fr}.setupcard{padding:21px 15px}.setupcard h1{font-size:24px}footer span{float:none;display:block}.filters{display:grid;grid-template-columns:1fr}.filters input{min-width:0}}

/* Customer/service workflow and mobile usability refinements */
.formsection{padding:3px 0 0;border-bottom:1px solid #edf0f5}
.formsection h3{font-size:13px;margin:0 0 3px;color:#1e293b}
.formsection p{font-size:11px;color:#718096;margin:0 0 12px}
.formactions{display:flex;align-items:center;gap:12px;flex-wrap:wrap}
.summarygrid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;background:#f8fafc;border:1px solid #edf0f5;border-radius:10px;padding:14px}
.summarygrid small{display:block;color:#718096;font-size:10px;margin-bottom:5px}
.summarygrid b{font-size:12px;overflow-wrap:anywhere}
.customerbox{padding:13px;border:1px solid #e5eaf1;border-radius:10px;background:#fbfcfe;overflow-wrap:anywhere}
.customerbox>b{font-size:14px}.customerbox p{margin:5px 0}.customerbox a{color:#246bfd;text-decoration:underline;text-underline-offset:2px}
.timelineitem{border:1px solid #e5eaf1;border-radius:10px;padding:13px;margin:12px 0;background:#fff;overflow-wrap:anywhere}
.timelinehead{display:flex;justify-content:space-between;align-items:flex-start;gap:12px}.timelinehead b{font-size:12px}.timelinehead small{font-size:10px;color:#718096;text-align:right}.logauthor{font-size:10px!important;color:#718096;margin:5px 0!important}.timelineitem>p{margin:7px 0;font-size:12px}
input,select,textarea,button{max-width:100%}input:focus,select:focus,textarea:focus{border-color:#246bfd!important;box-shadow:0 0 0 3px #246bfd16;outline:none}button,.btn{min-height:40px}textarea{resize:vertical;min-height:44px}
@media(max-width:760px){
 body{font-size:14px}.layout{display:flex;flex-direction:column}aside{width:100%;padding:10px 12px 8px;position:relative}.brand{padding:0 3px 10px;gap:9px}.brand>b{width:34px;height:34px}.brand strong{font-size:12px}.brand small{font-size:10px}
 aside .navlabel{display:none}aside .nav{display:inline-flex;align-items:center;white-space:nowrap;margin:8px 4px 0 0;padding:9px 11px;font-size:12px;border:1px solid #30425a;min-height:38px}aside{overflow:hidden}aside .nav:nth-of-type(1){margin-left:0}.profile{margin-top:10px;padding:9px 3px 0}.profile .avatar{width:30px;height:30px}.profile b{font-size:11px}.profile small{font-size:10px}
 header{position:sticky;top:0;z-index:5;height:46px;padding:0 13px;box-shadow:0 2px 8px #14243a08}header .muted{font-size:10px}.content{padding:16px 12px}.head{display:flex;flex-direction:column;gap:12px;margin-bottom:16px}.head h1{font-size:23px;line-height:1.2}.head>.btn{width:100%;margin-top:0}.stats{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.stats article{padding:12px;min-width:0}.stats small{font-size:10px}.stats strong{font-size:23px;margin:5px 0}.stats span{font-size:10px;line-height:1.35;display:block}.panel{border-radius:11px}.panelhead{padding:14px;align-items:flex-start}.panelhead h2{font-size:14px}.panelhead>.btn{white-space:normal}.form{padding:14px;gap:13px}.fields{grid-template-columns:minmax(0,1fr);gap:12px}.fields .wide{grid-column:auto}.fields label,.form label{font-size:12px;gap:5px}.fields input,.fields select,.fields textarea,.form input,.form select,.form textarea,.filters input,.filters select{min-height:44px;padding:11px;font-size:16px}textarea{min-height:82px}.formactions{align-items:stretch;flex-direction:column}.formactions .btn{width:100%}.formactions .muted{font-size:11px}.columns{grid-template-columns:minmax(0,1fr);gap:12px}.detail{padding:0 14px 14px}.summarygrid{gap:10px;padding:11px}.summarygrid b{font-size:11px}.filters{display:grid;grid-template-columns:minmax(0,1fr);padding:12px;gap:8px}.filters .btn{width:100%}.tablewrap{overflow-x:auto;-webkit-overflow-scrolling:touch}.tablewrap table{min-width:680px}.tablewrap th,.tablewrap td{padding:11px 12px}.empty{padding:30px 14px}.roles{grid-template-columns:minmax(0,1fr)}.guide{padding:8px 14px}.setup{padding:14px 10px}.setupcard{padding:19px 14px;margin:8px auto}.setupcard h1{font-size:23px}.setupcard .fields{grid-template-columns:minmax(0,1fr)}footer{padding:18px 3px;line-height:1.7}
}
@media(min-width:761px) and (max-width:1050px){.columns{grid-template-columns:minmax(0,1fr)}.fields{gap:12px}.content{padding:20px 16px}}